Contact Us, We Will Listen

We are a small education organisation with one of the largest education audiences in the world!

We will respond to your needs as quickly as possible...

Subscriptions and Resources

Use Contact@ for all membership and subscription queries. Our members receive priority support.

Use Media@ for all general customer issues, password resets, and billing details ...

Membership Help

General FAQs

Advertising, Partnerships and Blogging

Use Admin@ to get in touch. We attract many organisations who work with us ...

Contact Editor@ for all podcasts and blog posts. We blog about all things education!

Partnerships

Editorial

Teacher Training, Keynotes and Research

Use Sales@ for all teacher training and conference bookings.

Use Ross McGill's Cambridge University email address: rmm84[domain] for all academic research ...

Teacher Training

Education Research

Frequently Asked Website Questions

I’ve forgotten my teachertoolkit.co.uk password

Reset your password via https://www.teachertoolkit.co.uk/my-account/lost-password/ and then enter your email address. You’ll then receive an email (check your spam box) with a unique link to reset your password. Please ensure you use a unique password.

How do I access the downloadable resources I’ve ordered?

After purchase visit https://www.teachertoolkit.co.uk/my-account/, login and then click ‘Downloads’ tab. You will see the files available to download to your computer.

If you're looking to download your monthly The Toolkit resource, watch the following video to see how to get access to the latest file.

I can’t login as the reCaptcha button won’t work

Try clearing cache and cookies in your browser. Make sure that your browser is running the latest, compatible version as some older browser versions are insecure. Also try resetting your browser settings to default. Also attempt removal of unwanted software, viruses and malware from your computer as these could interfere.

How can I unsubscribe from the @TeacherToolkit newsletters?

You can click on the ‘unsubscribe’ link found at the bottom of each email. If this can't be found then you can visit this link to unsubscribe.

How do I earn loyalty points?

Loyalty points are earned from either placing an order of monetary value with 10 points earned every whole £1 spent, plus an additional 10 points for each individual order. You can also earn loyalty points by leaving a review for a product which you have already purchased. Once your order has been processed and is ‘completed’ then the points will automatically be awarded. Please note that loyalty points have no cash value and this loyalty points scheme may be withdrawn at any time. If we suspect any abuse of the loyalty points scheme we reserve the right to remove points from customers and/or change the monetary value of each loyalty point at any time. Loyalty points cannot be transferred or sold.

How do I redeem my loyalty points?

To use your loyalty points you’ve earned on the website, you can select an amount of points to use as a discount on your purchases. Each point is worth £0.01 and have no cash value. Therefore, if you’d like to use 100 points on your order you’ll receive £1.00 discount. Points will need to be redeemed in the cart before checkout. You can do this underneath your order in the ‘Loyalty points discount’ section. Simply choose the amount of points to use and then ‘apply’ them. Your cart will then automatically update and you should be able to see the reward in the cart totals. You can now progress to the checkout to complete your order. You can also check your current loyalty points total in your account dashboard.

Loyalty points can currently be spent on the following categories:

Assembly
Member Resources
Memberships
Starter
Teacher Resource Archive

What payment methods do you accept on your website?

You can choose to use your credit/debit card directly using either Visa, Mastercard, American Express, Apple Pay or Google Pay (via Stripe) to purchase from our website. We also accept Direct Debit (via GoCardless) as a payment method too.

Watch the following video explaining how you can change your recurring subscription payment method.

How can I change my physical address on the website?

Visit https://www.teachertoolkit.co.uk/my-account/edit-address/.

Can I change my associated name and email address?

Yes, simply login with your account details and visit https://www.teachertoolkit.co.uk/my-account/edit-account/ to update your name and email address.

Where is my purchase receipt?

Every time you make a purchase on teachertoolkit.co.uk you should receive an email receipt to your registered email address. If you’ve not received it yet, please allow up to 4 hours and also check your spam box as some automated email services are quite strict. If you still haven’t received it after this time, please check your account information so that it holds your correct email address.

How do I assign School Team Memberships to teachers?

You can assign accounts for your teachers in one of 2 ways. Firstly, visit the ‘My Account > School > Add member’ page which will present you with two options; copy a unique registration URL and email it to the teachers to create their own account details; or add a teacher manually by entering their email address and set their role as ‘member’ - they will then be emailed instructions to complete their account. Once the teacher has set-up and confirmed their account on the website, they will then be able to login and access the member resources. You can see a list of active teachers assigned to your licences on the ‘My Account > School > Members’ page in your account area once you’ve logged in.

Can I gift a membership subscription to someone else?

Yes, you can gift a membership subscription in the cart by ticking the ‘This is a gift’ check-box. Then enter the recipient’s email and complete the checkout. They’ll receive an email confirming they now have membership for the website and can complete their account set-up to access the membership. You will still be billed each month.

Website Troubleshooting

Before contacting @TeacherToolkit, please try answering the following questions to self-diagnose any issues.

What operating system are you using and is it up-to-date with the latest software?

Using the most recent, updated operating system can help avoid technical issues.

Which browser (and version number) are you using to visit teachertoolkit.co.uk?

Certain older browsers can have security issues or conflicts which affect your website experience. Ensuring your browser is up-to-date can also help eliminate issues.

Have you tried clearing your browser cookies and cache system?

Try clearing cache and cookies in your browser. Doing this can resolve conflicts experienced with the website, showing you the latest version. Otherwise your browser could be showing an older version of the website which it’s stored for convenience.

Do you see any error messages displayed in the checkout?

You may notice error messages when checking out if you’ve forgotten to complete all fields, your card has expired or you’ve not completed the Captcha box correctly.

Does logging in or out of the website resolve the issue?

Sometimes this can resolve permission issues if your session has expired.

When I try to login it says there is no account registered

If this message occurs, then your registration has not been successful, or your account has been closed due to inactivity. We reserve the right to close and delete your account if you have not logged into the website for over 730 days. You will receive warnings to your email account reminding you to login to keep your account active before this date. Unfortunately, once an account has been deleted due to inactivity we cannot recover any of your information, or reinstate your account and any access, orders or products. We recommend that you create a new account if you would like to use the website again.

Have you accepted all website cookies and the browser allows all cookies as standard?

Some functionality on the website may require cookies to be accepted in your browser.

Have you tried ‘incognito’ or ‘private’ mode in your browser to see if this reoccurs?

This can help in certain circumstances. You’ll need to login and accept cookies again.

Do you have any antivirus software installed on your computer?

We’d recommend temporarily disabling it to see if this could be the cause.

Have you scanned your computer for any malware installed recently?

Harmful malware could be affecting your browsing experience and tracking you. Try to attempt removing unwanted software, viruses and malware from your computer.

Have you tried accessing the website on a different device to see if the issue persists?

This could help you determine whether your device may be causing the issue.

Still experiencing issues?

If you’re still having issues after going through these points, please supply your answers to the questions above, along with URLs and screenshots displaying any errors experienced to help diagnose your issue.

support[AT]teachertoolkit.co.uk